Red Málaga
Privacy and cookies
Information about contact, the assistant and website measurement.
Who handles your enquiry
This website presents Red Málaga’s community maintenance services. Contact us at info@redmalaga.com, by telephone on 661 08 44 27 or through the form. Corporate identification and legal information are available in Red Málaga’s legal notice.
Forms and contact
We use your name, contact details and any information you choose to provide about the property or issue to handle your request and prepare a response or proposal. You are not automatically subscribed to marketing communications. Avoid including sensitive information, passwords or unnecessary personal details about other residents.
Security checks
The form uses a first-party CAPTCHA and technical controls to limit abuse. It does not use an external Google CAPTCHA. The enquiry is sent from the server to info@redmalaga.com, without attachments or an automatic email reply. Confirmation means that the server has accepted the message for processing; it does not guarantee delivery or confirm a visit. A technical session cookie is limited to the form. A challenge lasts 10 minutes and can be used once; a technical reference allows retry confirmation for 30 minutes without storing the form body on disk.
Enquiry assistant
The assistant can use local service information and, when artificial intelligence is enabled, send conversation text to OpenAI to prepare a reply. The assistant displays its available mode. Do not provide passwords, sensitive information or personal documents. Its replies are guidance: they do not confirm a booking, payment or quotation, or notify the team. Its technical session cookie is limited to this domain. History retains up to 12 messages; the session becomes invalid after 30 minutes of inactivity or 2 hours overall, with expired files cleaned up subsequently. Personal-data patterns are reduced before saving or sending, but anonymity is not guaranteed. Calls to OpenAI use store:false; this does not imply zero retention by the provider.
Cookies and optional measurement
Technical security functions are activated when you use the form or chat. Google Analytics loads only if you accept measurement cookies. It records visits and general contact actions without sending form fields. Your cookie choice lasts up to 180 days and can be changed using the Cookies button. Advertising remains disabled. Measurement cookies last up to 180 days without automatic renewal. Analytics event and user data are retained for 2 months, without an activity-based reset. Anti-abuse controls use identifiers derived from the connection, not a commercial conversation record; old technical states are cleaned up opportunistically after 48 hours.
Control over your data
You can enquire about your data or request the exercise of applicable rights using the contact details above. Read Red Málaga’s corporate privacy policy for general conditions and further information. External services such as WhatsApp have their own privacy terms.